Dated: 01/03/2023
Our company payment policy requires customers to settle all licensing, SLA, products or services bills through an online card payment method or via Bank or Crypto payments.
We have designed a straightforward process to make payments fast and secure.
To facilitate payments, customers are to log in to the portal using their personal account information, and insert their card details. We accept all major credit and debit cards. All payments are securely processed, and customers receive a transaction confirmation and receipt as soon as their payment is accepted. Our billing portal also notifies you when action needs to be taken from your end, such as updating of expired card details. We do not hold the card details of the customer, these are managed by a third party payment gateway which is PCI compliant.
Frequently Asked Questions
Transitions from a services company to a products company offering, we are also transitioning our payment policies to be in line with other companies worldwide who provide software or other items as a service, such as service providers as; Netflix, Spotify, Microsoft, etc…
Software pricing models are subscription-based, and the most efficient payment methods to automatically collect recurring fees are Direct Debit and credit card processors or to the Banking or Crypto payment request. Both these options are designed to be secure, flexible and stress-free for both customer and company.
The reason for this move is purely automation, reduction in administration and more transparency for our client who is able to be notified of a bill before the funds are taken. To clarify, any billing notification you shall receive will relate to agreements already signed and there shall be no additional fees or bills beyond what is already agreed to with yourselves.
No. Your current credit terms agreed with us shall remain the same, giving you the necessary time to review our bill and ask for clarification if required.
No, your bill will remain the same. Any processing fees related to card payments are incurred by us.
Yes, you will be advised when a new bill is added. Funds will be processed according to your agreed credit terms with us from the date of issue.
Yes, during the credit term period, you will be able to send queries and our team will reply in due course.
Yes, when we notify you of a new bill, we will also issue an invoice.
Any changes to your bill would be as a result of informed amendments well before action date or due to additional services signed up. All these will be in line with agreements or contracts that you already have with us. Example: In case of licences, the bill depends on the number of users; In case of an hosting, this depends on resources used.
No, if a payment fails, we will attempt to collect funds 3 more time over the following days. Should this fail as well, we will send you a link that will allow you to enter a valid credit card for the payment to be then taken from that card or a request via Bank or via Crypto system. As stated in other questions, note that credit card details are not stored by us but at the PCI certified payment provider.
Your card details are handled securely by a third-party payment provider, PCI Compliance is governed by the Payment Cards Institute (PCI), an entity owned by VISA and Mastercard. All online credit card transactions are subject to compliance with the rigid standards governed by the PCI where payment providers need to undergo continuous rigorous checks and procedures while also being subject to an annual PCI assessment in order to retain their rights to process card transactions.
